HIPAA-ready patient engagement platform
A cross-platform patient app with an AI triage assistant that nearly halved no-shows.
Business impact
48% fewer no-shows
NPS 71
12-week launch
- Industry
- Healthcare
- Timeline
- 12 weeks to launch
- Team
- 5 engineers, 1 designer, 1 architect
Business challenge
A clinic network needed a compliant mobile experience for scheduling, triage and post-visit care.
Solution
Cross-platform app with an AI triage assistant, RAG-based clinical knowledge base and audit-grade logging.
Workshops, working software, measured results
How the work unfolded
Scroll to follow the programme from first workshop to measured result.
- 01
Compliance by design
Threat modelling and a HIPAA control map before the first line of code.
- 02
Patient journeys
Designed scheduling, reminders and post-visit care flows with patient and clinician input.
- 03
AI triage assistant
Grounded assistant using a curated clinical knowledge base, with every response logged and reviewable.
- 04
Launch & iterate
App store launch in twelve weeks, followed by fortnightly releases driven by usage analytics.
Technology stack
Other case studies
Have a similar challenge?
We will walk you through how this programme was shaped and what a version for your organisation would look like.